![]() ![]() Life is a journey, to be enjoyed every step of the way. Love is the great conqueror and all we really need. Maya Angelou Quotes On Living Courageously It jumps hurdles, leaps fences, penetrates walls to arrive at its destination full of hope. Love who you are, where you are and you are home. I long, as does every human being, to be at home wherever I find myself. Maya Angelou Quotes On Living Courageouslyīeing of service to others is one of life’s greatest gifts.ġ1. ![]() If you find it in your heart to care for somebody else, you will have succeeded. There is no such thing as wasted kindness. I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel. Hard work is the bridge between talent and success. If you’re always trying to be normal you will never know how amazing you can be. Letting the world see what you have can seem scary, but don’t ever let that fear stop you from doing what you love. There is no greater agony than bearing an untold story inside you. Life will challenge you, but it does not need to break you. We may encounter many defeats but we must not be defeated. Maya Angelou Quotes On Living Courageouslyĭo it with style, do it with grace and most of all do it with a smile! 5. My mission in life is not merely to survive, but to thrive and to do so with some passion, some compassion, some humour, and some style. We want you to feel differently when you leave the store.” When people learn something new in a relaxed setting where they are made to ‘feel’ better, they have a much stronger connection and more pleasurable connection to the brand.4. Blankenship said, “We’re not selling you anything. I looked back at this article I wrote two years ago about the Tesla dealerships and customer service. When former Apple Store executive, George Blankenship, built out the first retail experiences for Tesla Motors, he told me his mission was not to “sell cars,” but to put a smile on people’s faces. Everything in a Starbucks store- design, smells, sounds-is created to evoke a feeling of community and conversation. He’s focused on how people feel when they enter a store. When I first interviewed Howard Schultz, I was the one who first brought up the word ‘coffee.’ Schultz doesn't sell coffee he sells an experience. That’s what spoke to me.” Schultz didn't want to bring the coffee back from Italy, but the feeling of the experience. I walked in and saw a symphony of activity and the romance and the theater of coffee, coffee at the center of conversation and the sense of community. Pay attention to the words Schultz uses in a recent interview with Oprah Winfrey about how he felt in an Italian cafe: “I was out of my mind. Schultz traveled to Italy and had “an epiphany,” a feeling he couldn't shake. Schultz had never planned to build a store that just sold coffee beans. ![]() Schultz’ vision for Starbucks wasn't about the coffee as much as it was about the experience-the feeling-that Schultz wanted people to have when they walked in. Margaret 347 books view quotes : 06:58PM. Let’s turn to Howard Schultz, the CEO of Starbucks. To see what your friends thought of this quote, please sign up 798 likes All Members Who Liked This Quote. “Praise people and people flourish criticize and they shrivel up,” Branson once said. When I interviewed Branson for this story, I realized that public praise plays a major role in how he motivates employees. Branson is constantly thinking about how people-employees and customers-should feel about the brand. It should be a fun place to be!” Branson is a master of making his employees feel good and, when employees feel as though work is a “fun place to be,” they spread their enthusiasm to customers. Controlling for all other factors, AT&T consistently found that the first group had a significantly better perception of the brand because they “felt” recognized and acknowledged.Īccording to Virgin Group founder Richard Branson, “Customers shouldn't think of your business as a place to buy a product or use a service. Each group waited exactly three minutes to be served, and not a second more. The second group was not greeted nor told how long they would have to wait for service. One focus group was greeted within 10 feet or 10 seconds of entering the store. AT&T conducted focus group research to develop its “10 feet or 10 seconds” method of greeting a customer. Power customer service awards to show for it. For example, I've written several articles on AT&T’s renewed focus on making its stores the customer service leader in its category. ![]()
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